Council approves plan to tackle homelessness and ensure Thanet residents access to quality housing

Rough sleeping on the isle Photo John Horton

A plan to tackle the issue of accessibility to quality, affordable housing and to reduce homelessness has been approved by Thanet council.

The plan looks at the way existing accommodation is managed and how best to plan the delivery of new homes in the future.

The strategy aims to:

  • Improve access to and supply of housing
  • Improve housing standards and safety across all tenures (ownership or renting)
  • Support the health and wellbeing of residents and communities
  • Prevent homelessness and tackling rough sleeping

The Housing,Homelessness and Rough Sleeping Strategy from Thanet council outlines the stark reality of residents struggling to find, or keep, quality housing and how the authority hopes to tackle the issue over the next five years.

According to the report the loss of a private rented tenancy is the biggest reason for homelessness in Thanet with  landlords able to select tenants that can afford higher rents and have access to rent-in-advance, deposits and guarantors.

Rising rents and low incomes

Thanet property costs, both rental and mortgage, are rising due to a lack of supply and the high rate of second homes on the isle. Many families on universal credit/ housing benefit and/or low wages are struggling to top up rents not covered by the set amount of housing allowance.

The report says: “For those on low incomes, the housing options are scarce with a reliance on social housing for rent. New ‘affordable rent’ at up to 80% of market rents is increasingly affordable to those on low incomes and the council’s Tenancy Strategy limits ‘affordable rents’ for new build homes to the relevant Local Housing Allowance rate to assist with this.

“There is also a growing ‘affordability gap’ where middle income households are being squeezed out of the market; with limited housing options for low cost home ownership or the private rented sector.

“The difficulties in accessing home ownership and the increasing cost of rental accommodation, is resulting in more employed households making approaches to the council.”

According to figures in the report there are 19,471 households – 29% of the Thanet population – on a low income, defined as less than £15,988 per annum.

On average earnings are £462.50 per week which is within the bottom 20% of the whole of England. This means more than 80% of the population in Thanet cannot afford to buy an averagely priced terraced house and those who are renting in the private sector are spending more than 50% of their earnings on living costs. The National Housing Federation says only 30% of income should be spent on housing costs.

The lack of affordable housing means more people living in poor quality accommodation, overcrowding or under-occupancy.

Read here: Locked Out: Housing benefit freeze putting rental properties out of reach for Thanet families

Increasing affordable homes

Chichester Road in Ramsgate

The new strategy includes aims to increase affordable homes, create a council housing company, target local residents with exclusive marketing for home ownership, continue to use disabled facility grants to adapt housing for older residents and improve working across agencies.

According to the report there are 67,000 homes in the Thanet district area with  3016  in council ownership. It is estimated that 1 in 7 people in the district live in a deprived area and 1 in 5 children in the district live in poverty.

As of September 2019, there were 2,354 households on the housing register with 109 listed as in urgent need and 200 in serious need, with the remainder listed as ‘reasonable preference.’

Just over half of those on the register need a one bed property with the next highest need for two bed properties. A third of those needing one-bed homes are over 60 years of age. Some 502 households on the housing register have a physical or mental health condition, made worse by their housing circumstances.

Shared ownership – where a resident can purchase anything from 25% upwards of their home – is one option the council is examining to make ownership more accessible.

More accessible homes will be created through the lowered threshold for affordable housing from 15 to sites of 10 or more units needing to provide 30% affordable housing.

Read here: Unaffordable housing: ‘Trapped at home aged 23 and sharing a room with my teenage brother’

Energy efficiency

The council’s own build programme will continue with a focus on making sure properties are energy efficient to lower utility bills.

According to the Department of Business, Energy & Industrial Strategy, 10.6% of households in the district live in fuel poverty which impacts on their health and well-being. Fuel Poverty is defined by a low income household with high costs. If fuel costs are above average, by paying for that amount, the remaining household income falls below the official poverty line.

The highest concentrations of fuel poverty are in the private sector and are found in wards of Cliftonville West, Margate Central and Eastcliff with excess cold concentrated in the Thanet Villages, Dane Valley and Central Harbour.

Some 11% of the private sector homes in Thanet also  contain a Category 1 Hazard, defined by the Housing Health and Safety Rating System as a serious and immediate risk to a person’s health and safety. This relates to damp and mould in properties. The report says the cost of dealing with these hazards would be approximately £18.8m.

Thanet council aims to invest more in energy measures for homes including heating improvement, double glazing, solid wall insulation and solar hot water which will enable over 36% reduction in energy demand.

A reduction of 20% in energy demands could also be made by implementing heating improvements within tower blocks across the district

Read here: Council plans to create its own housing company to tackle isle shortage

Working with other services

The strategy says linking up with services to promote better health and wellbeing will also form part of the housing plan. This aims to help people live independently for longer, develop online skills so people can access services, target isolation and work to support those with mental ill health, disabilities and young people – especially care leavers – who need to access housing.

Work will also take place with landlords and on selective licensing.

Council housing management comes back ‘in-house’ from October after the four east Kent councils voted to ditch the contact with East Kent Housing.


Rise team on the streets last year

The strategy includes proposals to reduce homelessness in Thanet. The council receives government funding for its homelessness service and following the introduction of the Homelessness Reduction Act 2017, the amount significantly increased.

Between 2017/18 and 2019/20, the council received £917,685 in Flexible Homelessness Support Grant as well as £328,387 new burdens funding. The council has increased the staff resources in the Housing Options team with four new posts created

Further funding was received during the covid ‘lockdown’. Thanet council received  £12,750 from a government pot of £3.2 million aimed at helping local authorities get people off the streets. This was used towards paying £57.28 per person, per night for hotel accommodation with an enhanced management service. Some 42 people were accommodated.

Thanet council’s RISE team (Rough sleeper Intervention, Support and Empowerment) headed up the efforts, working with all those placed and carrying out virtual support meetings.

Complex needs

The housing and homelessness report says: “The number of people found rough sleeping has risen year on year across the whole Thanet. Our population of rough sleepers is made up of individuals who have a local connection to the Thanet and also those from wider Kent, UK and the European Union.

“Each of these individuals are unique with their own history of how they came to sleep rough and what resources and housing options are open to them in Thanet. Although the RISE team has made significant progress in supporting people into accommodation, new people moving onto the streets for the first time continues to rise.

“Rough sleepers with a local connection often have very complex needs (e.g. people with a triple diagnosis and/or a serious forensic history, couples and people with pets) and therefore need very sophisticated and personalised accommodation and support options.

“A major concern for our rough sleeping population is the level of substance misuse resulting in and being a response to both their physical and mental health needs.

“Those who are very entrenched in a street lifestyle can often be resistant to taking up offers of support (including health and substance abuse support) and accommodation options. These individuals can also contribute to notable levels of anti-social behaviour that negatively impacts on the community.

“Some clients with a local connection to Thanet are unwilling to access accommodation in other areas while others face the reality of the lack of specialist provision for people with dogs. There are a number of people who return to rough sleeping after a period of time in either temporary or long-term accommodation.

“We know that rough sleeping is harmful and dangerous for the individual. Recent studies indicate that the average life expectancy for a rough sleeper is 47 years.

“Thanet is fully committed to ending rough sleeping by preventing people sleeping rough for the first time and reducing the number of individuals currently sleeping on the streets. The council will work in line with the MHCLG’s aim to halve rough sleeping over the course of the Parliament (by 2022) and eliminate it altogether by 2027.”

Thanet council will continue the use of specialist outreach workers to support rough sleepers with a focus on health and wellbeing to move people from the streets and into accommodation.

Staff are also working closely with other agencies so as to be able to offer information on services that help with problems that often cause homelessness or housing difficulties. This includes money advice, debt counselling, landlord and tenant mediation, specialist legal advice, help in accessing education and training, help in seeking work, access to child care and  Children’s Centres.

There will be continued support for homeless drop ins, food kitchens and the Thanet Winter Shelter.

The strategy was approved at a full council meeting on Thursday (July 9).

During that meeting Green councillor Becky Wing raised the issue of rough sleepers with more complex needs that are ‘bounced in and out of tenancies.’

She said further work should be carried out, adding: “We  have got to try and think of creative ways to help support people to maintain tenancies and look at ways of ensuring that we do not leave services like the Salvation Army as the last port of call as that is what is happening now.”

Councillor Reece Pugh also raised the case of mum Charlotte Snook who is living in ‘unfit’ accommodation which is owned by the council.

Cllr Whitehead, who was praised for her exhaustive work on the plan, said the council would be an ‘exemplary landlord’ when the service returns to authority control.

She said the housing plan was created with input from councillors across the political parties as well as TDC housing staff.

Read hereNew Ramsgate houses being built in £2.5m affordable homes project

Read hereFrom homelessness and addiction to work and becoming a home owner – “do not give up on hope”

Read hereCall for review of private medical company used by councils including Thanet for ‘vulnerable’ housing need assessments

Read here: Artist John finally finds a home after almost one year on the streets

Read here: Thanet Winter Shelter: ‘Resetting the lives of our clients’


  1. That sound like good New my husband and myself have suffered severe depression I help as deteriorated rapidly from where we have to live cigarettes from down even been hit with a broom that cut my head and shoulder East Kent housing will not move us out even though we are both disabled they said our property on the ground floor is perfect for us. We are in fear of leaving your home. My husband’s mobility scooter cover has been burnt over 15 times and still East Kent housing don’t think it’s serious enough to move out to a safer place. I’ve tried to rent privately I’ve also tried to swap the property but with no joy

  2. This all sounds good, but in reality, down the line, it won’t come to total fruition. There is so much corruption and incompetence, in the housing department, that figures will once again be massaged, making them look glorious for their inadequate achievements.

  3. What a load of tosh, TDC were well aware of a building in St.Johns road ,that had multiple class 1 hazards under HHSRS ,for over 4 years. Having a statutory duty to deal with identified class 1 hazards they avoided their duties by choosing not to assess the building. Councillor Whitehead was well aware as she attended outside the building with me when she first became a councillor.
    Action was only taken after “firebombing” incident involving the various people using the building occured.
    9 years of selective licensing in cliftonville and still so many problems rather suggests it doesn’t work. TDC choosing not to do anything about leaseholders altering property without consent or planning permission despite being informed. Council property still not complying with the 2005 fire safety order act, legionella or gas safety. As part owners of east kent housing there is surely no excuse.

  4. Fingers crossed this will happen been in council property for over 38yrs but the condition of are property as deteriorated since East Kent housing took over the housing stock for the council they’re not helpful one bit they’re rude they won’t look into any enquiries or any complaints you put through to them so maybe the thanet Council taking back their properties wouldn’t be a bad. Maybe they would look after the more vulnerable and disabled people in our Society instead of them just treating them as tho needs don’t matter. Myself and my partner health has deteriorated and East Kent housing do not care yeah so much so I’ve even thought about giving my property back to East Kent housing and living in a caravan or mobile home we would be happier

    • You need to understand that TDC are a part owner of East kent Housing and have not provided the money to do necessary works to East Kent Housing. The council is more interested in gaining adulation for building a few new properties than looking after its existing stock properly.

  5. Many people in thanet can NOT afford ‘affordable’ housing,…nationally more than 11 million people rent from private landlords ,yet for too long our system has prioritised the private of landlords over the rights of tenants.we need to transform the housing system to where homes are NOT treated as financial assets but as places to live

  6. I support Thanet Councils new efforts but, in the end, it comes down to how much money is available.
    The Council has two sources of funding.
    A) Council Tax payers. This provides only a small part of overall Council spending and any increase to actually make a difference to all our lives would have to be sp large that the outcry would be huge, enough to lead to a Tory landslide at any election. o it won’t happen.
    B) Central government grants. This is by far the biggest source of money for the Council. BUT we have a Tory government which has been in “austerity” mode for ten years, diverting cash from councils to central funds and then reducing income tax for the very rich.
    No sign of any major change in that approach despite Rishi Sunak being groomed as the more friendly alternative to Johnson the Joker.
    So, in the end, TDC can do little of any major significance as the Tories are happy to restrict the money they have available and let the voters grumble about how useless the council is. “Never doing anything!! Chaotic! Nothing right! etc” You know the sort of thing.
    We have a very centralised system in Britain, with all the power and money in Whitehall and meagre pickings for local councils. So, if you have a Tory central government you will get Tory policies at a local level as well. Even if Labour councillors genuinely try to make a difference, they just won’t have the cash.

    • Or heaven forbid, increase council rents to a level that is more realistic in terms of the amounts needed to maintain and improve existing stock and create a surplus for new builds. A bit of efficiency in procurement and management in terms of maintenance and repair would in itself work wonders. Just look at the works on low rise blocks around the district fortunes being spent as acresult of choosing not to repair and decorate properly.
      Party politics is pointless as the situation has accrued under local and national governance of all hues over far too many years.

  7. Shame they closed down the two homeless hostels in Thanet several years ago. I was a community worker attending families in both premises in the early 2000’s.

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