Some properties in Acol, Minster and Monkton and all customers in St Nicholas at Wade are without water for a second day due to issues with the water treatment process at Wingham Water Supply Works.
Customers in Adisham, Ash, Aylesham, Bekesbourne and Bridge are also affected. The total number of properties affected is more than 6000.
Southern Water say: “Teams are on-site and have been working through the night to address the issue. Their efforts will continue throughout today.”
There are two bottled water stations. However, these are at New Dover Road Park and Ride, Canterbury and Aylesham Leisure Centre, meaning many people are unable to get to them from Thanet.
One resident told Southern Water: “We desperately need a water collection point in Minster village. The water collection point you’re currently suggesting we collect from is 14 miles away from the village!
“That’s a 25 minute drive (if you have a car) & a 6 hour walk there and back if you don’t have a car!”
Bottled water is being delivered to some customers.
We’re sorry customers in parts of Kent including Bridge,Minster Wingham, Ash and Bekesbourne may have woken up to no water or low pressure this morning. Our teams are working around-the-clock to fix the issue.
For more information visit https://t.co/FGrG5zy0xg pic.twitter.com/NL7OVBibsU
— Southern Water (@SouthernWater) February 24, 2024
Southern Water say: “Many of our customers in these areas are being supported by a fleet of water tankers, however due to demand, there may be periods of intermittent supply.
“Some households who cannot be supported in this way at this time, will instead receive bottled water deliveries today.
“Meanwhile all customers on our priority service register will receive deliveries.
“We apologise for the inconvenience caused and are working as quickly as we can to put it right.”
In Minster households with water are offering help to those without and regular updates are appearing on the Marvellous Minster facebook page.
If you feel you should have received a bottled water delivery and have not, please call 0330 303 0368.
