Margate care home provider fined for failing to share details and apologise after death of resident

Avenues Care Centre (formerly Grosvenor Court) Photo John Horton

A care provider has been ordered to pay £11,371 at Folkestone Magistrates’ Court, after admitting it failed to inform and apologise to the appropriate person following the death of Jean Herring, a person living in one of their care homes in Margate.

The Care Quality Commission (CQC) brought the prosecution after it emerged that Premiere Care (Southern) Limited failed to share details in a timely manner of what happened following the death in January 2019.

Premiere Care (Southern) Limited, was fined £3300 (£1650 for each charge) in court on Monday 18 July. It was also ordered to pay £181 victim surcharge and £7890.61p costs to the Care Quality Commission (CQC) which brought the prosecution.

Under the Health and Social Care Act, duty of candour (Regulation 20), care providers must act with openness and transparency, and provide a timely apology to people receiving care, or their relatives, in the event of a serious incident.

Jean Herring, 86, died after falling from an upper extension roof while trying to leave the Avenues Care Centre (formerly known as The Grosvenor Court), in Margate in 2019. Family members confirmed they have not received verbal or written confirmation of the event that led to the death of Jean Herring or an apology.

Premiere Care (Southern) Limited operates three care homes in England, including The Avenues Care Centre which is a residential care home providing personal and nursing care for up to 51 people.

Hazel Roberts, CQC head of inspection for adult social care, said: “Our sympathies are with Jean’s family following this tragic death, and we were concerned that the provider Premiere Care (Southern) Limited did not take the opportunity to inform the family or apologise at the earliest opportunity.

“All care providers have a duty to be open and transparent with people living in their services and their loved ones, particularly when something goes wrong, and this case sends a clear message that we will not hesitate to take action when that does not happen.

“People using any type of health or social care service have a right to be informed about all elements of their care and treatment – and, all providers have a responsibility to be open and honest with those in their care. Premiere Care (Southern) Limited failed to meet that responsibility in a timely manner, which is why the CQC took this action.

“I hope the outcome of this prosecution reminds care providers of their duty to assess and manage all risks to ensure people are kept safe”.


  1. The place could not be very good, if an 86 year old was trying to escape!
    TDC ought to order their own Inquiry. What’s up Mz Ashbee?

    • If she had help with the funding the Local Authority is KCC not TDC. Also KCC stopped providing individual Social Workers for residents. It is a disgrace and the direct responsiblity of the Tories.

  2. Looks like an attempted cover up failure. “Care home” my rear end. I guess if they never informed anyone of this tragedy they could still keep taking the fees, maybe they thought the poor lady never had any relatives so no one would notice. How often does this go on I wonder.

  3. Getting old isn’t a crime, being forced into a underperforming care home is. Service users should always choose their final destinations (no pun) wisely. It seems this simple choice escapes most of the elderly.

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