National Express to suspend coach services amid lockdown

National Express Coaches Image by Shaun Fellows / Shine Pix Ltd

National Express will fully suspend its scheduled coach services with effect from 11:59pm on Sunday (January 10).

Chris Hardy, managing director of National Express UK Coach, said: “We have been providing an important service for essential travel needs. However, with tighter restrictions and passenger numbers falling, it is no longer appropriate to do this.”

All routes before Monday, January 11 will be completed to ensure any passengers making essential journeys are not stranded. All customers whose travel has been cancelled will be contacted and offered a free amendment or full refund.

Tickets will provisionally restart from March 1 but this is under review and dependent on restrictions.

Mr Hardy added: “As the vaccination programme is rolled out and Government guidance changes, we will regularly review when we can restart services. We plan to be back on the road as soon as the time is right and have put a provisional restart date of March 1 in place (subject to change).

“The whole team at National Express worked incredibly hard throughout 2020 and I want to thank them for their efforts as we pause our services. We will now make sure we are ready to get back behind the wheel as soon as the nation needs us again.”

Regular updates will be provided through the National Express website, social media channels and customer emails.