Disruption to water supply in villages could last all weekend – but bottles to be delivered to all affected customers

Southern Water is undertaking urgent repair works

Disruption to water services in areas including St Nicholas-at-Wade, Minster, Monkton and Acol could continue over the weekend, says Southern Water.

More than 9,000 homes in Thanet villages and Adisham, Ash, Aylesham, Bekesbourne and Bridge are affected due to issues with the water treatment process at Wingham Water Supply Works.

Water loss and low pressure began across the properties yesterday (February 23).

An update from Southern Water says: “Due to very heavy rainfall, raw water quality in the underground wells has deteriorated, impacting our ability to abstract and treat to the required standard.

“Teams are on-site and have been working through the night to address the issue. Their efforts will continue throughout today as they are installing specially made filters to help make sure the water can be put back into supply to the required standard.

“In the best case scenario a fix could be implemented tonight, but it is very possible that disruption could continue throughout this weekend, we’re very sorry if this is the case.”

Southern Water has mobilised more than 20 tankers to inject water into areas impacted, however they are struggling to keep up with demand and this means customers are having periods of no supply or low pressure.

Bottled water stations are at New Dover Road Park and Ride, Canterbury and Aylesham Leisure Centre but these stations are difficult for many customers to reach.

Due to this Southern Water says it will deliver a bottled supply to every property affected.

Southern Water says: “To make sure everyone gets water we’re delivering bottled water to all customers impacted, due to the number of customers we’re delivering to, it may take time today for deliveries to reach certain areas.

“We’re also exploring other ways of moving water around our network to bring as many customers back into supply as possible through what we call a rezone.

“We apologise for the inconvenience this continues to cause and we are working as quickly to resolve this.”

Many villagers have rallied to make sure people have a supply, either by sharing water if they are not affected or collecting bottled water from the stations and bringing them back.  Minster McDonald’s has water supply and is offering to fill up bottles for anyone in need.