Technical fault impacts 999 calls

Emergency services

A national technical issue impacted 999 calls to a number of emergency services earlier today (June 25).

Kent Police advises people to still dial 999 in an emergency but if they can’t get through then call 101 in an emergency.

Make non-emergency reports at:

Also use 101 for Kent Fire & Rescue Service if the 999 line does not connect.

For medical emergencies dial 111 if 999 does not connect.

An NHS spokesperson said: “There is an issue affecting the national 999 call system.

“BT is working to resolve this issue as soon as possible but, in the meantime, if you are unable to contact 999 in a medical emergency, please call 111.”


  1. What’s the problem? Haven’t the BT investors been given enough government bungs for their back pockets?
    Maybe they should invest in the private water industry. Then ,after filling our rivers and seas with sewage ,they can get even more taxpayers money to boost the coffers (while spending a bit of it on pipes and holes in the ground).
    Or maybe the rail industry? Millions of government grants to built Thanet Parkway to give us 8 local railway stations. With the cream off the top for the shareholders of the rail companies and the construction firms.
    BT are missing a trick if they don’t start grabbing some taxpayers money to “improve the 999 Service”. There won’t be any questions asked. Like “how did we get into this mess?” Or “shouldn’t you be using all that profit you keep boasting about to fix this issue, rather than going cap in hand to the government all the time?”
    Back in the day, it was claimed that we needed private businesses as then their tax money will keep our economy going. But, now, it’s the other way round. OUR tax money keeps THEM going. Without us working for them, buying the goods and services, and then stepping in with wads of cash when they mess up, they would collapse.

  2. As systems become more automated and interdependent, they become more complex. To the point where no single individual knows how a system works, nor what the consequences of fixing one but might have on applications down the line.
    Once upon a time there’d be a chap in a brown workshop coat, a flat hat and a box of tools who’d know the system inside out.

  3. “in a medical emergency, please call 111.” hahahahaha
    I did that and was #7 in a queue and gave up in the end and called 999 – anyone using 111 in an emergency if 999 isn’t working would more than likely be around #76 in the queueing system – forget it and order a taxi to head straight for the nearest A&E I would advise.

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