Properties in Broadstairs, Manston, Margate and Ramsgate -post codes CT9, CT10, CT11 and CT12 are without water due to a ‘significant’ burst at the Rumfields water tower, causing levels to fall and a loss of supply to some areas.
A Southern Water spokesperson said: “We’re working as hard as we can to resolve the problems affecting water supplies in the areas of Broadstairs, Ramsgate, Margate and Manston. This has been caused by a significant burst at our Rumfields Reservoir which supplies water to the households in the area.
“Our teams are at the site now and will be working as quickly as possible to make repairs.
“Bottled water is being delivered to vulnerable customers on our Priority Services Register. We would encourage anyone in need of help who is not already signed up, to call us now on 0800 027 0800.
“We’re preparing bottled water collection points and will let customers know as soon as they are open. We’re also working with emergency services and other partners to support critical infrastructure including care homes with deliveries from our fleet of water tankers.
“We do not know yet when customers can expect their water supply to return, but we will keep people up to date with progress as we have it. We are very sorry for the inconvenience and disruption caused. Please keep checking our social media channels and web page for updates.”
A bottled water station has been set up by Southern Water at Dane Court Grammar School car park and will be open until 9pm, reopening at 8am tomorrow if necessary.
A second site will be open very soon.
If you require access to bottled water as a priority, you can sign up to the Priority Services Register and to be added to the list of emergency deliveries. Call 0800 027 0800.
11.45am: Southern Water says: “We are working as hard as we can to fix this issue, by excavating the site in question. We understand how inconvenient and upsetting it can be to be without water. Unfortunately, we cannot yet say when supplies will return to normal.
“We have already been delivering bottled water to households on our Priority Services Register, and plan to soon announce the locations for bottled water stations for the wider community. We will let you know as soon as they are open.
“We’re also working with emergency services and other partners to support critical infrastructure including care homes and GP surgeries with deliveries from our fleet of water tankers.”