NHS internet failure affects surgeries across Kent


A Kent-wide NHS internet failure this morning (August 26) means surgeries across the county are unable to book appointments or access patient information.

A notice from Birchington Medical Centre says: “All NHS IT systems are down across the whole of Kent due to major server failure. As a result we can’t book any appointments at this time.

If you have any urgent needs please contact 111 in the first instance.”

The outage also affects NHS services in the community. A message from Kent Community Health Trust says: “f you are trying to contact our community hospitals, some of our phone lines are affected by a national network issue.”

IT systems at the covid vaccination clinic at Saga are up and running.


A spokesperson from NHS Digital said: “There was a temporary issue affecting internet connectivity at a small number of healthcare sites, mainly GP practices and community clinics, earlier today. This began at 2am during planned maintenance and has now been resolved by the supplier.”

A spokesperson for NHS Kent and Medway added: “We were alerted this morning to a national issue, which meant that some of the computer systems we use in healthcare across Kent and Medway were not working as they should. NHS Digital worked with suppliers to fix the issue and this is now complete. We apologise for any inconvenience this caused to patients and service users.”