Thanet coronavirus: Useful numbers, groups and shop deliveries list

Help list

Help groups, shops and organisations taking the helm to care for those most impacted by the coronavirus outbreak

If you are self-isolating, these organisations can provide help and support:

  • Age UK (Thanet) – 01843 223881.
  • Asthma UK – 0300 222 5800
  • British Heart Foundation – 0300 330 3311
  • Diabetes UK – 0345 123 2399
  • Mind – 0300 123 3393
  • Scope – 0808 800 3333
  • The Silver Line – 0800 470 8090
  • If you or someone you know should be on the ‘shielded list’ and isn’t. Use this link to apply.  Get coronavirus support as a clinically extremely vulnerable person – GOV.UK

Facebook help groups

Help groups offering aid to those affected by the coronavirus outbreak include Thanet Coronavirus Assistance and Kent Covid-19 Mutual Aid aim to collate information and to offer help with shopping/deliveries and other assistance.

Thanet Coronavirus Assistance also has a webpage with links to assorted localised groups here

Help is also being offered via pinned posts in facebook groups such as Broadstairs and New Thanet Chat and flyers have been printed off to deliver to those who may need help but do not use the internet.

There is also mutual business support on Coronavrus support for businesses in the Thanet area here 

Resident Liv Miller has created the help sheet below to be shared around so that people in need get the help they deserve.

For a higher res version to print off send us an email at [email protected]

Those offering help within the Acol community are:

Karen Ault 07955 096467 text or leave a voice message or email [email protected]
Jon & Chenice Butterworth (e.g. food shopping, making a meal, collecting a prescription etc) on 845317.
Emily Matthews on 07793 464622.
Richard Steel on 845363, or via Messenger.
Ann Story on 07970 742187.
Mark Tyman on 07557 657037.
Fleur Price on 583135 for health supplements and food from her shop in Ramsgate. Her daughter can deliver.
Keith Woodward 07894874747

Kent Baby Matters

The group is providing online breastfeeding support and consultations. Find them at


Thanet Cars can help if you need to go and get essential supplies or are NHS staff, a carer or essential front line worker. They are still providing a 24 hour service

Facebook messenger/ text 07890-333333/phone numbers (01843) 33 33 33/292929/595959/868686


J Prentis Westgate grocers is also offering ‘contactless delivery’. You can call, text or email they will put your order together and deliver it free of charge. Call 01843 834934

Salvatori are extending delivery to Thanet from Whitstable and can provide personal orders for homes, that include fresh and frozen meat, frozen vegetables and other essential food items. To help with accessibility, orders can be placed over the phone or online and delivered free to your door. (  call 01227 263 888). There is no minimum order.

Ramsgate Asda is  recruiting temporary positions. Go to the shop and leave your details at customer services.

Salt of the Earth in Broadstairs has grains/pasta/refillable washing up liquid/laundry liquid etc. Just take your own container to take it away.

Farleys Furniture staff are offering to collect shopping or other essentials as part of the delivery drivers normal working days. For more information look at the facebook page.

Best One Westgate is offering free home delivery services for supplies such as food etc. 01843 831664

Krusty Kobb bakeries are offering free home delivery for food to peoples home who are self isolating and are unable to get out. 01843 835447

Posillipos restaurant Broadstairs are offering to do shopping and deliver it to the home for self isolated people. 01843 601133

Sainsburys Westwood will donate all surplus stock to groups such as The Kitchen CT9, Age UK, Salvation Army Ramsgate and The Gap at Queens Road Baptist Church.

The Bay Tree, Broadstairs, is offering a free home delivery service within Thanet.

“We can offer home-baked breads, pate and soups. We also have some lovely warming meals such as Cottage Pie, Shepherds Pie, Kentish Fishermans Pie, Lasagne and Moroccan Tagine. To finish we have a lovely berry crumble with custard, Eton Mess, Tarte au Citron and Cheeseboard. Why not treat yourself or a loved one!”

Free delivery within Thanet, buy 9 get 10th free, 20% Key Worker discount and recycling discounts, To order – or  discuss any special requests – please call 01843 862502

Shops making deliveries are:

Quex Barn, Quex Park, Birchington,  01843 846103
R. C. Wale & Son 62 Station Road, Birchington, 01843 843926

Best One, 56 St. Mildreds Rd, Westgate-on-Sea, 01843 831664
Edwards Supermarket,51 Station Road, Westgate, 01843 833238

Montys, 109 Station Rd, Birchington 01843 845900

A2B Cars are offering elderly / vulnerable persons to do their shopping (collect your shopping list, do the shop and
return to you – free of charge) 01843 263263

Rogers & Hambrige, able to refer to their list of contractors for plumbing , heating issues etc. 01843 831268

Prentis greengrocers Ramsgate will carry out home deliveries from Monday (March 23). Orders can be left on the  answer phone or by email. All orders to be in by 8pm with a minimum £10 spend for free next day delivery. Orders can be paid for cash on delivery or by card over the phone prior to delivery. 
Phone 01843853704
Email [email protected]

The Brit Inn, Margate, is offering  20% discount to service people, all emergency services, and community care staff. Bring proof of ID to qualify across the full range of food and drink and takeaway Sunday lunch service.

The Four Candles, Broadstairs, beer/wine deliveries. Please pay by card over the phone. Call 07947 062063

Fruits de Mer fishmongers in Broadstairs is offering free delivery of fish and seafood for the duration to the housebound in Thanet. Call 01843 861863.
A list of venues deliveing food in Broadstairs can be found here

Gadd’s food and drink making deliveries.They will be limiting products in order to meet demand.

Find them here 

Morrisons in Margate is offering a free doorstep delivery for those people who are self isolating, elderly, disabled or a single parent that can’t get out and just need a small shop to get them by.

Customers do not need to be online to access this service, they simply call 0345 611 6111 and select option 5.  A member of staff will take their shopping list from them and organise delivery, where they can pay by card to the driver.

The Modern Boulangerie is making plans  for home delivery for the bakery’s self isolators, elderly and infirm customers.

The product range will be getting a revision with more focus on cheap sweet treats and prioritising bread. There will be other bits but of limited stock. Two people in the shop only at one time. Please pay contactless if possible

One free loaf also offered to all blue light workers, ID needed, every day while the crisis is in effect. Find the bakery on facebook here

A list of Kent businesses delivering can be found at

Ministry of Pies is offering a delivery service of  gluten free products, pies and curries. Find them on facebook here or call 07366862181 or email [email protected]

Listening service

Free listening support sessions are being offered by Thanet Family Liaison Officer Pia Joulianou. People can get in touch on her website and she will get back to them.

The service is for all ages and free of charge either via Skype or telephone. Pia can help with ideas for things to do or just as a way to offload and feel supported. The website address with the get in touch link is

Pet food
Happy Chops delivers natural dog and cat food, treats and supplements for free in Thanet. Plus, we are offering to run errands for our customers who are vulnerable or in isolation. We are set up with an online shop that allows it so people do not have to directly interact with us.
Beauty care
Marcello hair salon in Ramsgate is offering a hair colour takeaway service. Marcello will run a pick up service for  special customers who needs their roots doing. He will make and mix the colour up and customers will pick it up observing social distancing. Marcello is also delivering food essentials to customers in need.
Call 01843 592027.
Mental health

During these difficult times it’s important that you look after your mental health. There are a wide range of support services available across Thanet, catering for your individual needs. Many of these services can be found at

Thanet: Dedicated shopping hours and offers for NHS/care and emergency staff

Connect Well East Kent

Hub team are operational as normal and telephone services are still active.

Open Mon, Weds and Fri 8:30am – 6pm nd Tues and Thurs 9am – 5pm

0300 302 0178

Carers Support East Kent

The hub team are operational as normal and still offering emotional support.

Open Mon, Weds and Fri 8:30am – 6pm and Tues and Thurs 9am – 5pm

0300 302 0178

Silverline Telephone Befriending Service

24 Hour befriending service.

Free, confidential service to share worries and fears. A good sign posting service. he Silver Line is a helpline and friendship service for people aged 55 and over.

0800 470 80 90

Age UK Thanet

Day Services are operational as per government guidance.

Hot meal delivery available for £7.00

01843 223881

Ageless Thanet

Offering a free Telephone Befriending Service for people over the age of 50 between the hours of 9am and 5pm.

You can contact them via phone phone, email or on social media (Facebook and Twitter)

Ageless Thanet will issuing a guide on how to use facetime to stay connected with friends and family during the COVID – 19. You can find this on all social media platforms

01843 21005 and email [email protected]

Cliftonville Community Centre

Open as usual Mon, Tues, Weds and Fri

Elaine or Paul 01843 221913

St Paul’s Food Bank (Margate)

Open as usual – Thursday mornings 10:30am – 12:30pm

01843 221913

Thanet Community Transport Association

Offering a personal shopping service and wiling to help anyone who is self isolating and who cannot get out and about.

01843 602030

Westgate Town Council

The town council are offering a service of volunteers to visit homes within the town to help isolated people to do shopping, walk the dogs, friendly phone calls, picking up prescriptions and general needs.

If you know someone who needs this please contact the Town Clerk on the number/email to the right.

01843 836182 [email protected]

Changing Minds – The Lifeboat project

They will provide mental health support, advice, anxiety management, food and essentials for the local community throughout the Corona virus Pandemic. This will consist of weekly podcasts, videos discussing all things wellbeing, exercise, nutrition and more!

To offer free delivery of care packages for those in isolation within our local community, including food, toiletries & entertainment (Crosswords, card games, colouring books, etc).

To establish a phone line for those seeking a friendly chat / video chat if possible. To set up a social media hub for individuals to access for tips on combating loneliness whilst in isolation. To grow and adapt the project alongside the ever-changing situation to provide support for as many affected individuals as we can possibly reach.

Colin Rouse – [email protected]

Birchington Support group

Offering a free service which includes shopping locally, walk dog and collect prescriptions etc. Dave Adams  – 07540 813028 or Jan Adams – 07540 812564

Sandwich Food Banks

Thursdays Phoenix Centre Jubilee Road 1pm-3pm. Foodbank centres open but no tea or coffee. 01304 728428

Thanet District Council advice page here

Your Leisure

Find a list of useful numbers and services at

Westgate Town Council

With its high proportion of elderly residents, Westgate on Sea is urgently setting up support measures for those who have to go into self-isolation, because they have contracted the disease or are (like the elderly) at risk. The Town Council has therefore been busy contacting the local shops to see what support they can give.

The council plans to put together a list of shop contacts and a short description of what they have offered.

Many residents depend on events such as coffee mornings and craft groups for social interaction, and so self-isolation brings not only an increased risk of loneliness but even a threat to mental health.

Contacts will therefore be available for ‘friendly phone calls’, just so people can chat over the phone.

There are lots of offers to help from the many community organisations who are busy providing volunteers. A COBRA-style co- ordination group Wobra meets frequently to exchange information.

Contact with the town’s surgery is important in ensuring an appropriate response to the challenge of the epidemic. The surgery is operating normally, although it is asking for consultations to be by phone whenever possible.

The Lifeboat Project has been set up by Changing Minds Kent CIC to support those affected by, and currently living in, isolation because of the Coronavirus, and the Town Council is pleased to work collaboratively to help with this. This is a new community support project aimed at providing support to those who are facing isolation in the local community.

There are a growing number of volunteers who the Town Council will be co-ordinating and providing services such as picking up shopping, posting mail and collecting prescriptions for those who are in isolation because of coronavirus.

Call the town council on 01843 836182

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days
Government guidance can be found  at


  1. our kitchen has changed the way it works. We now work behind the scenes buying large volumes of good food and supplying it for free to projects who then pass it on freely to you.Today we supplied 3000 small cartons of milk. We are also supplying large volumes of rice, cheese, breakfast cereals, nuts for free.

  2. J Prentis in Westgate no longer answer the phone, nor does Monty’s in Birchington, Prentis shop is also shut.

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