Help and support for mental health, bereavement, older people, Oasis and NHS



Email [email protected] or phone 116 123. Click here to visit the Samaritans website

Mental Health Matters

Call 0800 107 0160 for 24 hour phone support from compassionate helpline staff, trained in counselling skills.


Safe haven support

Mental Health Matters (MHM) is offering telephone support and advice for all residents over the age of 16 living in Kent and Medway.

Safe havens are available between 6pm-11pm, 365 days a year.


Call 07850 655877

Email [email protected]

Thanet Safe Haven,  Thanet Mental Health Unit, Queen Elizabeth Queen Mother (QEQM) Hospital site, 164 Ramsgate Road, Margate, Kent, CT9 4BF. (Enter the QEQM car park (Ramsgate side) and turn left. The first door you come to is where you will find the haven. Ring the bell and someone will come down to meet you.)

Release the Pressure – 24 hour mental health crisis support

Text “Kent” to 85258 for 24 hour mental health crisis support via text from trained volunteers.

Alternatively, call the 24/7 freephone helpline on 0800 107 0160.

Find out more about ‘Release the Pressure’ at


0800 4 70 80 90.

Support for senior citizens  24/7

Every Mind Matters

Information about stress, sleeplessness, anxiety etc. Also information on what can cause changes in people’s mental health, signs to look out for, advice on things you can do and when people should seek further support.  Click here for more information

East Kent Mind

0795 060 8827 or visit their website

Ramsgate Crisis Cafe

34 King St, Ramsgate

For people aged 18 and over. Open from 6pm to 9.30pm, seven-days a week.

SpeakUp CIC peer support in Thanet

Email: [email protected]

Cruse Bereavement Support

Call free on 0808 808 1677.

Opening hours

Monday – Thursday: 9.30am-3pm

Friday – Sunday: Closed

Christmas & Boxing Day: Phone & Email Service (via website) open 10am-2pm

New Years Day: Closed

Oasis Domestic Abuse Service

Oasis’s helpline 0800 917 9948 (Mon, Tue, Thu, Fri 9am – 4.30pm) or or the 24/7 national helpline on 0808 2000 247

Online at:

NHS 111 online

Help and support available online

In an emergency, if someone’s life is at risk, always call 999.  For more about urgent mental health help visit

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