Southeastern introduces digital season tickets

The sTicket can be downloaded to your phone

Southeastern has introduced digital season tickets –  sTickets – where customers can buy a season ticket and store it on their smartphone.

sTickets are available to buy through the Southeastern website and app, for travel in south-east London, Kent and East Sussex.

Southeastern says the introduction is part of its goal of providing “a better, more reliable and sustainable railway and, in turn, attracting more people to travel by train.”

sTickets are sent straight to a passenger’s phone, stored in the Southeastern app and are ready to use immediately after purchase. There are no booking fees and you can use the same app for travel information.

The train company says it has also recently upgraded all 292 ticket vending machines across the network to allow customers to buy tickets between any two stations in England, Scotland and Wales. Previously, customers could only purchase tickets for journeys which started from the location of the vending machine.

Alicia Andrews, Southeastern’s Commercial Director, said: “sTickets are a fantastic new product and will help many of our regular customers to save time and make it even easier to buy their season ticket and keep it safe and secure on their smartphone.

“You don’t need to use a ticket machine or queue up at a station – you can simply buy your ticket on your phone and it is ready to go straight away. sTickets also have new in-built technology to prevent fraud and ensure they cannot be shared.

“We are always looking for new ways to support our growing railway and becoming the first train operator in the UK to accept and retail Flexi tickets as sTicket is another step towards providing a better, more reliable and sustainable railway and are available right now.”

The Southeastern app is available from both Google Play and the Apple App Store.

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  1. Perfect for those who travel before the ticket offices open!

    I’m sure there will be some haters but I bet they’re not the ones using trains when ticket offices are closed!

  2. This all fits in neatly with a master plan to turn the Thanet Parkway area into a giant ghost town for high-speed commuters, with no shops, pubs, amenities, farmland or sea views and with a characterless, unstaffed railway station; where nobody makes eye contact with fellow humans. Everything is bought and discussed online – even railway journeys.

    Even George Orwell couldn’t have envisaged a dystopian world like this in our lifetimes.

    • That’s a huge leap!
      I don’t think that providing network-wide ticket sales improvements has got anything to do with Thanet Parkway.
      I yearn for the day when the whole of British Railways is joined up, both literally and metaphorically.
      For example, I can have an e-ticket on my phone. It’s a QR code thingy. With it, you can open the barriers at some, but not all, stations.

      • Well, this might be a long overdue improvement for some people but it’s a trap. They are promoting smartphones and undermining ticket offices and on-site machines. They are basically passing the running costs onto the customer and looking for excuses to put decent people out of worthwhile jobs.

  3. As long as the system is easy to use, then why not, unmanned stations are countrywide already, roll on the stage driverless trains, on time no strikes brilliant.

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