Royal Albion Hotel in Broadstairs scraps ‘no cash’ policy

Pub and hotel manager Marc Duvauchelle

Cash will once again be accepted at the Royal Albion Hotel in Broadstairs after a rethink of its no cash policy.

On January 30 the venue went to a cashless model but the move split opinion with many people saying they should have a cash or card choice for payment but others saying cash is rarely used anymore.

The Shepherd Neame venue said at the time that card payment was faster, meaning staff had more time to serve customers.

But Royal Albion Hotel General Manager Marc Duvauchelle says this will now be reversed with ‘immediate effect.’

He said: “While the majority of our transactions at the hotel are by card, we are aware that our decision to introduce a cashless policy at the start of the year has caused inconvenience to a number of customers.

“It is important to us to offer the best customer experience possible, so following a review of our policy we have taken the decision to re-introduce cash transactions with immediate effect.”