Thanet Visitor Information Service wins Gold at Beautiful South Awards

Thanet Visitor Information team at the awards

Thanet’s Visitor Information Service has won Gold in the ‘Visitor Information Service of the Year’ category of The Beautiful South Awards for Excellence 2022/23.

The awards ceremony was held at The Grand Hotel in Brighton on Tuesday (December 13).

The awards recognise those visitor information providers who offer an exceptional standard of service and guidance. This year, the judges focused on visitor information services which showed a commitment to promoting accessible, inclusive, ethical, responsible and sustainable tourism; in addition to reassuring visitors regarding COVID-19.

Sixty-four tourism businesses were hailed for their achievements at the awards, of which 25 received a Gold Award, 22 a Silver Award and 17 a Bronze Award, across a range of categories. Seven businesses were awarded ‘Commended’ in recognition of their excellence.

Cllr Reece Pugh, Cabinet Member for Economic Development, said: “It is great news that our Visitor Information Service has been recognised for the quality service they deliver. The positive first impression they give to visitors and the support they provide to local tourism businesses is excellent. Proof of this is the online Visitor Ambassador training that they launched earlier this year and the new Green Tourism Toolkit.”

Fran Downton, Chief Executive of Tourism South East, added: “Congratulations to all our winners. It was a real honour to play host to such truly exceptional businesses. The strength of our winners is a testament to the incredible standards and unwavering quality of the South’s tourism and hospitality products.” is the official tourism website for Margate, Broadstairs and Ramsgate, offering prospective visitors a one-stop shop for information on accommodation, attractions and events throughout the district.

You can also follow Visit Thanet on Facebook (@VisitThanet), Twitter (@VisitThanet) and Instagram (@visitthanet)


  1. ‘Promoting standards in tourism” etc, etc, etc. All very commendable.

    Such a shame that the promotion of tourism does not lead to the refurbishment of the Clock Tower toilets – instead tens of thousands of visitors are welcomed by portaloos on the pavement.

    Even the dozen visitors living at Ramsgate Port get £100,000 spent on their facilities . . .

  2. Good point John, unfortunately the toilet provission at the clock tower, or rather the lack of, is down to TDC. You can try Margate central councillors Yates and Whitehead, but don’t hold your breath, they will probably ignore you, and are only councillors to build their own careers, not to serve residents or visitors to Margate.

    • Totally agree John – we have a chance to kick them out next May but will the next lot be any better? My experience of KCC and TDC councillors is that a few are well motivated and active on behalf of their communities, but the majority, as you say, seem to be there looking after themselves or are completely out of their depth and only got their seat because they were unopposed.

  3. Thanet Visitor Information are always very helpful and friendly whenever I’ve been to the Margate building – unlike in some areas of the country (the one in Rye was particularly bad when I visited there a few years back).

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