Thanet homes without water due to fault with pump

Homes are without water

Isle properties are without water or just have a trickle this morning due to a problem with a unit which pumps water round the network in the area.

The faulty equipment appears to be in Manston Road. Southern Water teams are trying to put it right now.

A spokesman said: “We are aware of an issue in the CT11 and surrounding area of Ramsgate, which is affecting water supply to a number of customers.

“Our team are working hard to fix the problem and we will provide updates once they become available. We’d like to thank our customers for their patience while we carry out this vital work.

“By 10am we’d had about 30 calls. It’s very hard to be precise about the number of properties affected as so many people are out or may simply experience lower than normal pressures.”

 The area which appears to be hit most is Ramsgate with homes affected from Newington to Dumpton.

The issue has caused St Laurence Primary School to alert parents that children will need to be picked up at 10am because of the lack of water and associated hygiene problems. Ellington and Newlands are also shutting due to the problem. Newington school remains open.

UPDATE: 10.30am – Residents reporting the water is back on although pressure is still low for some.

A Southern Water spokesman said: “Water supply has now been restored to the Ramsgate area of Kent following a temporary disruption earlier today.

“We first became aware of an issue at around 8.45am this morning (Thursday 12 October) and immediately sent a specialist technician to investigate. They found an issue with a booster pump, which increases water pressure, allowing it to be pumped through the network.

“We worked hard to carry out the repair as quickly and safely as possible and are pleased to report it was completed by 10.30am and water supply restored to customers shortly afterwards.

“Customers may notice some discolouration or low pressure at first; this is completely normal when there’s been a disruption to the supply and is only temporary.

“We’d like to thank our customers for their patience and understanding while our crew carried out this vital work as quickly and safely as possible.”

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