An isle estate agents has scooped a gold award

Proud: Cooke & Co director and founder Damien Cooke

An isle estate agents has been presented a top honour from the British Property Awards.

Cooke & Co, which has offices in Margate, Ramsgate, Broadstairs and London, was praised for ‘outstanding performance’ throughout an extensive judging period concentrating on customer service.

The firm has now been shortlisted for a number of national awards which will be announced later in the year.

The British Property Awards are given to those who go the extra mile to provide exceptional customer care.

Delighted Cooke & Co director Damien Cooke said: “I am very proud that Cooke & Co has won this award, especially on our 25th anniversary. I founded this business with honesty and integrity as our founding ideals. This has helped us over the years to become trusted and respected by the people of Thanet.

“I feel we won this award due to us having a superb team of local staff who are committed and hardworking , always prepared to go the extra mile to help our customers.

“This includes valuing properties fairly and realistically so clients can rely on our figures, building a relationship with our clients, rather than them just being another number or sale , being caring at stressful times, being knowledgeable and genuinely looking to the future for repeat business.

“I am extremely lucky as Cooke & Co has an unusually low staff turnover for our industry and I feel a team should be rewarded for their efforts.

“Clients can return to see the familiar faces who assisted them in the past and this builds their confidence.

“Finally I feel that although internet agents and bargain fee agents have their place in any market, estate agents with our ideals will always win through and offer a far better service with a positive outcome as long as they focus on customer service and helping making a client’s move as stress free as possible.

“I have always said anyone can sell or rent a home but it’s how the customer feels once the journey has finished that really matters.”

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